Working with you
Translating is our passion
Above all, we want you to be happy with our work. We provide accurate translations on time and on budget and try to do it with a smile! It is important that you feel comfortable with the level of service and the product quality.
First of all we spend time listening to you, getting to know your business and what you require. We’ll be honest, truthful and upfront with regard to whether we are able help you achieve your goal within your required timeframe.
Once we understand your objectives and available resources we’ll tailor a proposal just for you. We’ll go through it with you and of course answer any questions you may have.
Once you’re happy with the proposal we will pick the right translator for your work, someone with the correct translation skills as well as sector expertise.
We will also pick the right reviewer. Every document we translate is checked through by at least one other qualified linguist to ensure that you get the highest quality of work.
If you want to know more about the technology we use to project manage your work, we can explain that too. Just ask, otherwise we assume that you’d just prefer to leave it to be done by capable hands.
We will deliver the translation by the agreed deadline. If there are any problems or queries along the way, we will communicate with you to ensure that you are always kept informed. We will resolve any queries in the fastest time possible and with the least inconvenience to you.
We are reliable. We track progress. We keep you informed. We deliver.
Wordfish Translations guarantees that:
- all our translators are professionally qualified and have relevant experience
- our translators only translate into their native language and are highly proficient in the language they are translating from
- the translation team we choose for your project will have a specific knowledge of your industry/business sector
- your translation will go through a rigorous process of checks before being returned to you
- your information will always be treated as CONFIDENTIAL
Our aim is to form long-term mutually successful relationships with our clients by providing high quality, cost-effective translations and second-to-none customer service.
If we can’t comply with our guarantee for some reason (for example if due to your deadline requirements we haven’t got a specific industry specialist available) then we will inform you immediately and work with you on the best solution.